Privacy Policy

Effective Date: March 31, 2023

Introduction

QUIC Cloud, Inc. (“QUIC.cloud”) is committed to protecting your privacy. This policy (“Privacy Policy” or “Policy”) explains our practices for our site, www.quic.cloud (“Site” and/or “Website”). You can visit most web pages of the Site without giving us any information about yourself, but sometimes we do need information to provide services that you request. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

QUIC.cloud reserves the right to revise, modify, add, or remove provisions to this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the Effective Date to note the date of such changes. QUIC.cloud encourages you to review this Privacy Policy periodically for any changes. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY QUIC.CLOUD AT THIS SITE. 

In addition to any other defined terms used through this Policy, the following defined terms will be used in this Policy, whether they are used in the singular or plural form.  Furthermore, any capitalized terms not defined in this Policy shall have the meanings set forth in our Terms, guidelines, terms, or rules referenced therein, as applicable:

• Visitors, customers and end-users of our Website may also be referred to as “you”, “your(s)” or “yourself”.
• The Terms and Conditions of Service of our Website shall be referred to as the “Terms”.
• Our suite of rendered online services shall be the “Services”.

For clarification, Personal Information (“PI”) as described in various privacy laws and information security standards, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

In addition, the terms “collect”, “process”, “treat”, “use”, “share”, “disclose”, “divulge” and analogous words shall refer to your PI and other data collected from our visitors and end users. 

For clarity, this Policy also applies to PI collected through the mobile and desktop version of our Site, independently of the mobile operative system, mobile device or browser you use to access it.

User Agreement & Registration

Our Site provides a variety of cloud-based solutions along with specific software as a service modules, as further detailed on our Terms of Use and our Self-Service Agreement.

As a user of our Site, you might be asked to agree to this Policy by clicking on the “I Agree” checkbox on the registration page, box, tab or other analogous means.  Our Site may also include a pop-up box or banner.  Through that action, you thereby acknowledge and agree to the terms of this Policy, which is and constitutes a legal, binding agreement between you and QUIC.cloud.  Overall, this Policy is freely available for your review prior to registration, and if you do not agree to its terms, your remedy shall consist of not opening an account and exiting the web tab through which you visited our Website.

Accordingly, by registering with us and/or otherwise using our products and services, you consent to the collection, transfer, processing, storage, and disclosure of your PI as described in this Policy.

Application of the Privacy Policy

Eligibility

QUIC.cloud does not knowingly provide its Services to people: (i) under the age of thirteen (13); (ii) that are convicted criminals; (iii) that have had their account previously disabled for violations of our Terms or Policy; (iv) that are otherwise prohibited from receiving our products, Services, or software under applicable laws.

Our attendees, customers and end-users are prohibited from providing QUIC.cloud with personally identifiable information of people under the age of thirteen (13) without the consent of their parents or legal guardians.  QUIC.cloud does not knowingly collect any kind of information from any person under the age of thirteen (13).  In compliance with the Children’s Online Privacy Protection Act of 1998, 15 U.S.C. 6501–6505 (“COPPA”), if we learn or have reason to suspect that any user or that any client, project or customer data appertains people under the age of thirteen (13), we will freeze and/or delete any PI under that user’s account, without prior notice and without responsibility.

We reserve the right to request any and all applicable proof of identification and consent proof from our users, at any moment, without prior notice, and at our sole and final discretion.  Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel the account, with no liability.

This policy applies to all information QUIC.cloud gathers, uses, and discloses from the following groups of individuals:

Attendees

Individuals who provide their information to QUIC.cloud, LiteSpeed Technologies or their representatives when they attend events which QUIC.cloud and LiteSpeed Technologies are participating in.

Website Visitors

Individuals who visit QUIC.cloud, as well as those who provide us with an email address in order to receive any form of communications from or about QUIC.cloud or LiteSpeed Technologies. This group does not include individuals who visit websites owned or operated by our Customers.

Customers

Individuals who set up a website to use our Services via the LiteSpeed Cache for WordPress plugin, both on their own behalf or the behalf of another individual/entity/organization. This also includes individuals who use QUIC.cloud through an authorized partner/reseller.

End Users

Individuals who visit our Customer’s websites, and are therefore subjected to our collection and processing of their information, in order to provide our Customers with the services as stated in our agreements with them.

*This Privacy Policy only applies to QUIC.cloud, not to our Customers’ websites. Our Customers are responsible for making sure their own end-users and websites  adhere to data protection and treatment standards at least as stringent as those set forth in this policy. We have suggested policy text available in each site’s WordPress privacy settings.

Collection of Information

Personal Information

QUIC.cloud will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use some of our products or services if you do not provide all the information requested.

For purposes of this Policy, the Site shall be the initial point of contact between you and QUIC.cloud, and will serve as the point of collection of any Personal Information you may disclose from you, your organization and your team members.  

In most cases, the Personal Information collected, treated, stored and processed by QUIC.cloud does not contain any non-personally identifiable information from you (in this case called “Non-Personal Information”).  There will be, however, some cases, where Personal Information may be collected from your own end-users and customers with you acting as the controller; where such Personal Information will be in turn processed by QUIC.cloud as your processor.   Such Personal Information includes hosting user-uploaded content and personal data that might be transmitted through our Services.  Or Website allows for a variety of configurations to treat, store, transmit and process the Personal Information of your users, depending on how your website is structured.

Therefore, as our customer, you should typically act as a data controller for your own customers, while QUIC.cloud will act as the data processor. This means you can determine if, why, and for how long said Personal Information will be stored on our systems.  

For more information regarding the specific treatment of Personal Information of your end-users and customers that can be used to identify an individual, please refer to our Data Processing Agreement (DPA), available here.

Generally, through the provision of the Services, QUIC.cloud may collect, process, treat, analyze and/or temporary access various types of Information, which may include but are not limited to,  both PI and Non-Personal Information:

Other Site Optimization Services.

In addition to caching, our WordPress plug-in has features that optimize your site’s data externally, namely the Image Optimization, CSS Optimization, Low Quality Image Placeholder, and Viewport Images services. When you choose to use those services, images or CSS are transmitted to a remote QUIC.cloud server, processed, and then transmitted back for use on your site. 

QUIC.cloud keeps copies of those optimized images or CSS for 7 days (in case of network stability issues) and then permanently deletes them. Image previews, and URLs of recent optimization requests are available in the my.quic.cloud dashboard during the month in which they were requested and then are permanently deleted.

Similarly, the WordPress plug-in has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.

None of these features collect any visitor data. Only server and site data are involved.

Any user data encountered by QUIC.cloud is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.

Use and Storage of Collected Information

QUIC.cloud may use Personal Information for the following purposes:

Services.  To create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.

If you do not wish to disclose any or part of your PI to us, you may still be able to use some of the functionalities of our Site and Services, though we will not be able to guarantee that you will be able to enjoy them at their fullest if you elect not to disclose it to us.

QUIC.cloud may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other QUIC.cloud products and services. We may retain Non-Personal Information indefinitely.

Customer Relationship Management.  To personalize your user experience and to allow us to deliver our Services to our customers, among other functionalities that include, but are not limited to, managing customer profiles, user registrations, responding to customer support requests, process transactions, and follow up with user support (e.g. live chat, email or phone inquiries).

Account Configuration.  To tailor the content and information that we may send through QUIC.cloud, process any user credentials, process any content which we may provide access to, suggest new content offerings, offer account customization, provide personalized help and user instructions, and to otherwise personalize your experiences while using our platform.

User Communications and Newsletters.  If you communicate with us, we may collect information relating to that communication whether it takes the form of email, letter, Slack messages, social promotion shares, testimonials or any other form of communication between you and QUIC.cloud or Submitted by you to the Site (collectively, “User Communications”). Please be aware that by choosing to participate in requesting promotional credit requests, you are agreeing to allow the information shared to be read, collected, and used by everyone, including those not employed, affiliated or partnered with QUIC.cloud.

We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.

Sending Promotional Communications.  We and our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences.  For example, when expressing an interest in obtaining information about us or our Site, subscribing to marketing or otherwise contacting us, we will collect personal information from you.

Protection of our Services.  We may use your PI as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring, identity theft and fraud prevention).

Research and Development.  QUIC.cloud also will share de-identified data with select partners for research and product development.

User Support.  We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide QUIC.cloud products and services. We may also use such information to investigate unauthorized uses of our software and services. QUIC.cloud may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.

Disclosure of Collected Information

Lawful disclosure.  QUIC.cloud will only disclose Personal Information to third parties if acting under a good faith belief that such action is necessary, including but not limited to: (a) to resolve disputes, investigate problems, or comply with laws or regulations; (b) to enforce our Terms of Use or Service Agreement; (c) to protect and defend the rights, property, or safety of our company or our users; or (d) in the event of a merger, acquisition or sale of all or substantially all QUIC.cloud assets. Other than this limited activity, we do not share, sell, or rent any personal information to third parties.

To Affiliates and Partners.  We may need to share your PI with authorized third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data on our behalf about how you interact with our Site over time.  This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.

To Business Successors.  If our business is sold or merges in whole or in part with another business that would become responsible for providing our Services to you, we retain the right to transfer your PI to the new business. The new business would retain the right to use your PI according to the terms of this Policy as well as to any changes to this privacy notice as instituted by the new business.  We will also retain the right to transfer your PI if our company files for bankruptcy and some or all of our assets are sold to another individual or business.  

For purposes of clarification, this happened soon after the formation of QUIC Cloud Inc. and data was transferred from LiteSpeed Technologies Inc. Since QUIC.cloud was developed and is currently maintained by LiteSpeed Technologies, Personal Information will continue to be shared with their employees and contractors as before until no longer needed, and all parties will continue to adhere to this privacy policy in full.

Vital Interests.  We may disclose your PI where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies. Thus, we may investigate suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or use PI as evidence in litigation in which we are involved.

You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.

Disclosure to Third Party Aggregators and Processors.

In order to provide our Services, we use third-party platforms and tools that are governed by their own terms, policies and personal data collection practices and policies.  Accordingly, by acknowledging your consent to this Policy, you are also acknowledging being subject to the applicable terms and conditions of such third party platforms, which provide functionalities that include aggregated statistics.  Upon any conflict among our Policy and those of our sub-processors, the terms of them will prevail only insofar as the conflicting term(s).

Data Aggregation

QUIC.cloud may gather data about our Customers and their End Users. Any information that is not personally identifiable information may be shared with third parties.

International Information Transfers

QUIC.cloud is based in the USA and serves the global market. We store data on servers throughout the world. Providing the Service we do requires being able to transfer and/or access information in any location.

By using QUIC.cloud, providing your information to us, and/or accessing our Website, you are hereby agreeing to allow us to use and transfer your personal information.

QUIC.cloud has its headquarters in the State of New Jersey, United States of America (USA).  Henceforth, the Personal Information may be accessed by QUIC.cloud or its affiliates, agents, partners and third-party service providers in the USA and our locations which may or may not be located in your jurisdiction.  Notwithstanding the foregoing, should QUIC.cloud be bound by any other obligations due to national laws or otherwise applicable to its jurisdiction, QUIC.cloud will undertake its reasonable efforts to inform you prior to processing the Personal Information; within the time limits and obligations set forth by the applicable national laws or otherwise applicable to QUIC.cloud.

Use of Cookies

“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions, and tell if a user is logged into our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.

By agreeing to accept our use of cookies, you are giving us, and the third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer:

• Necessary Cookies.  These cookies are necessary for proper functioning of our Services, such as displaying content, logging in, validating your session, responding to your request for services, and other functions.  Most web browsers can be set to disable the use of cookies.  However, if you disable these cookies, you may not be able to access features on our website correctly or at all.
• Efficiency Cookies.  These cookies collect information about how you use QUIC.cloud (e.g. which pages you visit, and if you experience any errors).  This helps us to improve the way our Services work, understand the interests of our users, and measure the effectiveness of our advertising.  Some of our efficiency cookies are managed for us by third parties, and these cookies do not collect information that could identify you.
• Demographics and Interests Reporting Cookies.  These cookies allow devices to link the actions of a user during a browsing session and for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website.  Session cookies also permit users to be recognized as they navigate a platform so that any item or page changes they make are remembered from page to page.  Session cookies expire after a browser session; thus, they are not stored long term. 
• Persistent Cookies.  These cookies are stored on a user’s device in between browser sessions, which allows us to remember the user’s preferences or actions across a website (or, in some cases, across different websites).
• Session Cookies.  We use session cookies to operate our Service by remembering the user credentials that you use for our Site.  Please keep in mind that the user access credentials for admin accounts are encrypted and are not shared with any user.
• Preference Cookies.  We use preference cookies to remember your preferences and other settings.
• Security Cookies.  We use security cookies for various security purposes.

We may also collect and use the data contained in log files, which may include your IP address, your ISP, the browser you used to visit our platform, the time you visited our platform and which sections you visited.

Security of Personal Information

We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

QUIC.cloud uses industry-standard encryption to protect sensitive data.

In the event that QUIC.cloud becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that QUIC.cloud may notify you of such an event using the Personal Information previously provided.You are responsible for maintaining your account’s security.

GDPR Notice and your Rights as Data Subject

For the purposes of the General Data Protection Regulation (the “GDPR”), in the European Union, QUIC.cloud is a “data controller” of the Personal Information you provide to us for the primary purposes of providing you or your customers with our services.

For our customers and users in the European Union, by clicking the “I Accept” button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and unequivocally consent to the collection, process, management, treatment, transfer and authorized of your Personal Information by QUIC.cloud and/or its affiliates, clients, sub-processors and/or authorized third parties.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

For European Union (EU) customers, please be reminded that the EU has not found the United States and some other countries to have an adequate level of protection of Personal Information under Article 45 of the GDPR.

The sections here below cover certain situations that you, as data subject, and we as a data controller, are most likely to encounter; but you should also carefully review the full list of data subject rights here: https://www.gdpr-info.eu/chapter-3/.

Right to be Forgotten.  You can request us to be “forgotten”; that is, to have your entire Personal Information removed from our Services.  If we are asked to do this, in accordance with Article 17 GDPR we will remove any Personal Information that we have collected from you as requester.  

We will also need to contact any third parties that process your Personal Information on our behalf, such as our cloud service providers using the adequate mechanisms.  To ensure that any personal data in QUIC.cloud’s possession can be removed in a timely manner, you can relay any request to be “forgotten” to us by submitting a request.

Right to Data Portability.  In accordance with Article 20 GDPR our users located in the EU may request QUIC.cloud to send them any Personal Information in our possession.  In this case, we will provide you with any Personal Information that you have in a commonly used, machine-readable format.

Right to Data Access.  As a data subject, in accordance with Article 15 GDPR you can ask QUIC.cloud to confirm how and where your Personal Information is being stored and processed.  You also have the right to know how that data is shared with third parties by us.

Right to Data Rectification.  As a data subject, in accordance with Article 16 GDPR you have the right to obtain from QUIC.cloud, without undue delay, the rectification of inaccurate Personal Information concerning you.

Right to be Informed.  You have the right to be informed about the Personal Information we collect from you, and how we process it.  

Right to Withdraw Consent.  In accordance with Article 7(3) GDPR, you have the right to withdraw your consent given to us at any time.

Right to Object.  In accordance with Article 18 GDPR you have the right to object to us processing your Personal Information for the following reasons:

• Processing was not based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
• Direct marketing (including profiling);
• Processing for purposes of scientific/historical research and statistics; and
• Rights in relation to automated decision-making and profiling.
• Automated Individual Decision-Making and Profiling:  You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Right to Complain.  You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the GDPR.  Furthermore, in accordance with Article 77 GDPR, if the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

Privacy Requests.  Lastly, you retain the right to access, amend, correct or delete your Personal Information where it is inaccurate at any time.  To do so, please contact us as indicated on our contact section.  We reserve the right to charge a reasonable fee, as permitted by applicable laws and regulations, in order to comply with complex requests or repetitive requests from individual users.

Your privacy request must include, at the least, the following information: (i) your complete name, address and e-mail address in order for us to notify you the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the Personal Information with regard to which you seek to enforce any of your privacy rights.  If you request rectification, please indicate amendments to be made and attach documentation to back up your request.

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your Personal Information from our services for the maximum term allowed by the GDPR for each applicable case.  In case of secure databases under our control where deletion is impossible, we will make such information permanently inaccessible.

Notice to California Residents

Pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”), QUIC.cloud and/or its affiliates, clients, sub-processors and/or authorized third parties hereto provide the following Privacy Policy notice regarding the categories of Personal Information that we may collect and/or disclose within the preceding twelve (12) months regarding California residents who are not employees, independent contractors, owners, directors, officers, or job applicants of QUIC.cloud, or emergency contacts or benefits beneficiaries of the foregoing.  

Thenceforth, the CCPA provides Californians with the following rights:

• Requests for Information:  you (or your authorized agent) can request a copy of your Personal Information, including how we have collected, used, and shared your Personal Information over the past 12 months (if any), including the categories of Personal Information we collected and our purposes for doing so; the categories of sources for that information; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so.
• Your Right to Notification:  under the CCPA, we cannot collect new categories of Personal Information or use them for materially different purposes without first notifying you.
• Nondiscrimination for exercising your CCPA Rights:  the CCPA prohibits us from discriminating against you for exercising your rights under the law.  Such discrimination may include denying services, charging different prices or rates for services, providing a different level or quality of services, or suggesting that you will receive a different level or quality of goods or services as a result of exercising your rights.
• Your Right to Delete Personal Information:  you can request that we delete your Personal Information by contacting us.  You also can request that we delete specific information, and we will honor such requests, unless a due exception applies, such as when the information is necessary to complete a transaction, verify a fraud, review a chargeback or contract for which it was collected or when it is being used to detect, prevent, or investigate security incidents, comply with laws, identify and repair bugs or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.

Please take into consideration that we may deny your deletion request if retaining the Personal Information is necessary for us, our affiliates or our service providers in order to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug our products to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation that has substantive grounds;
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
•  

Overall, QUIC.cloud has, may or will collect the following categories of Personal Information from our users, customers and individuals, as necessary to fulfill our legal obligations and operational business purposes:

• Personal information (as defined in the California Customer Records Law), such as contact information and financial information;
• Identifiers, such as online identifier, IP address and name;
• Financial information, such as transaction information and history and securities trading information and history;
• Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
• Geo-localization data, such as device location and IP location;
• Audio, electronic, visual and similar information, such as video recordings and multimedia content created in connection with our business activities; and
• Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Amendments to this Policy

Periodically, and at the final discretion of ourselves, we may update, change, suspend and/modify our Site, our Services, this Policy and/or our Terms, in whole or in part, at any moment and without prior notice.  We hereby reserve such rights in order to operate our business and protect ourselves.  Your use after any changes indicate your acceptance thereof and we will post a notice regarding such changes on our Site, and may also write an email to you or otherwise notify you.

If we make any changes to this Policy that materially change how we treat your PI, we will endeavor to provide you with prompt notice of such changes, such as through a prominent notice on the Site, through a push notification or to your email address of record.  Where required by law, we will obtain your consent or give you the opportunity to opt-out of such.

Dispute Resolution

If you have any data concerns we have not mentioned, please contact us using the email or mailing address listed below.

Contact Us

If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail info@quic.cloud.

Mailing Address:
QUIC Cloud Inc.
233 Mt. Airy Road
Suite 100
Basking Ridge, NJ 07920
USA